Choose the support path that best matches your question. Include only the information needed to investigate your request.
For order, payment, delivery or account support, use the in-app support tools when available or email hello@gostto.com. Include the order reference, account phone or email, and a short description. Never send your password, OTP or full payment-card details.
Merchants can email partner@gostto.com for partnership and account questions. Riders can email hello@gostto.com for application, delivery, account or safety support.
Approved refunds are returned to the customer’s Gostto Wallet. For a refund or wallet-withdrawal dispute, include the order or transaction reference and relevant evidence. For privacy or account-deletion requests, use the Account and Data Deletion page or email hello@gostto.com. For an urgent safety incident, first contact the appropriate local emergency service, then report the incident to Gostto through the app or email.
We may need to verify that a requester controls the relevant account before sharing, correcting or deleting information. Response times depend on the issue, evidence and any third parties involved.
General and privacy questions can be sent to hello@gostto.com. Merchant enquiries can be sent to partner@gostto.com.