Gostto information centre

Community and Safety Guidelines

Customers, merchants, riders and staff share responsibility for safe, respectful and lawful interactions.

Effective: 9 October 2026Last updated: 9 October 2026

Respectful conduct

Harassment, discrimination, threats, violence, sexual misconduct, abusive language and retaliation are not permitted. Respect privacy, personal boundaries, property and accessibility needs.

Safe orders and deliveries

Merchants must follow applicable product and food-safety requirements. Riders must follow road laws, avoid distracted driving and refuse unsafe handovers. Customers must provide a safe delivery point and must not request illegal or dangerous transport.

Fraud and platform integrity

Do not create false accounts, manipulate promotions or locations, falsify delivery events, misuse payment methods, impersonate another person, or solicit off-platform transactions to avoid safeguards.

Reporting and emergencies

Use in-app reporting or email hello@gostto.com with relevant details. For immediate danger, contact the appropriate local emergency service first. Reports may lead to investigation, temporary restriction, removal, referral to authorities where lawful, or other proportionate action.