These terms apply to restaurants, supermarkets, pharmacies, stores and other businesses participating in the marketplace.
You must be authorised to act for the business and provide accurate information requested during onboarding. Participation may require checks and separate commercial terms. The website enquiry form is not approval or onboarding.
Keep names, descriptions, images, allergens where relevant, prices, discounts, stock and opening status accurate. Do not list unlawful, unsafe, counterfeit, expired or restricted products. Expired discounts must not remain active.
Accept only orders you can fulfil, prepare them safely and on time, use suitable tamper-aware packaging where appropriate, and hand the correct order to the assigned rider. Contact support when an item is unavailable or an order cannot be completed.
Use customer information only to fulfil the relevant order and meet lawful obligations. Do not use it for unrelated marketing or disclose it improperly. Keep required business, tax, food-safety and transaction records.
Commissions, fees, settlement timing and adjustments are shown in the merchant’s agreement or account. Refunds or chargebacks may be allocated after investigation. Serious safety, fraud, legal or repeated service issues may result in listing or account restriction.
General and privacy questions can be sent to hello@gostto.com. Merchant enquiries can be sent to partner@gostto.com.