Request permanent deletion of a customer, merchant or rider account and the personal information associated with it.
This page covers customer, merchant and rider accounts. Account deletion is permanent and is not the same as logging out or temporarily deactivating an account. Before deletion, complete active orders, deliveries, refunds or payout disputes and save any records you need.
Email hello@gostto.com from the email address connected to your account. Use “Account and Data Deletion Request” as the subject and include your full name, account phone number and whether the account is for a customer, merchant or rider. Do not include your password, OTP or payment-card details.
Gostto will verify that you control the account before processing the request. You may be asked to complete an identity or account-security check.
After verification and completion of open transactions, Gostto will permanently delete or irreversibly anonymise account profile details, saved addresses, preferences, notification tokens and other personal information that is no longer needed. Connected systems used to provide the account will be included in the deletion process.
Limited information may be retained where reasonably necessary for transaction records, refunds, chargebacks, tax or accounting obligations, fraud prevention, safety investigations, disputes, legal claims or proof that a deletion request was completed. Retained information will be restricted and removed or anonymised when the reason for keeping it ends.
After identity verification, Gostto will confirm the request and explain any open issue that must be resolved first. You will receive confirmation when deletion is complete or if limited records must be retained for a lawful reason.
Send your request from the email address connected to your account. Our support team will reply with the verification and next steps.
Email hello@gostto.comGeneral and privacy questions can be sent to hello@gostto.com. Merchant enquiries can be sent to partner@gostto.com.