These terms apply to independent riders who use the Rider App to receive and complete delivery opportunities.
Provide accurate information, satisfy the lawful requirements communicated during onboarding, and keep any required licence, vehicle documents and insurance current. A website enquiry is not approval to ride. Your rider account displays the terms that apply to accepted delivery opportunities and earnings.
Choose when to be available in line with your rider agreement. Accept only deliveries you can complete safely, follow the pickup and delivery instructions, protect items from loss or damage, and keep order status accurate. Do not open, use or substitute an order.
When online or completing an active delivery, the app may use location information for dispatch, route support, customer tracking, safety and dispute resolution, subject to permissions and clear in-app notices. Follow traffic laws, never operate a device unsafely and report incidents promptly.
The app or rider agreement should explain applicable rates, adjustments, payout methods and timing. Gostto does not guarantee a minimum number of deliveries or earnings unless expressly agreed. Fraud, unsafe conduct, harassment, account sharing or repeated failures may lead to restriction after appropriate review.
General and privacy questions can be sent to hello@gostto.com. Merchant enquiries can be sent to partner@gostto.com.