These terms apply when a customer uses the platform to order, shop, send an item or receive a delivery.
Provide accurate account, address and contact information. Review the merchant, items, quantities, price, fees and delivery details before confirming. An order may be declined where an item, merchant, rider or delivery route is unavailable.
You may fund your Gostto Wallet and use the available balance to pay for eligible orders. You can also use another payment method shown in the app. Do not make an off-platform payment unless Gostto expressly instructs you through an official channel. If an item is unavailable, a merchant or support agent should seek your approval before a material substitution or price change.
Remain reachable and provide safe, lawful access to the address. Inspect sealed or sensitive items where practical and report missing, damaged or incorrect items promptly with evidence. Do not ask a rider to transport prohibited items or enter an unsafe location.
Cancellation and refund rules depend on the order stage and reason. Treat merchants, riders and support staff respectfully. Harassment, discrimination, threats, fraud and repeated misuse may result in account restrictions.
General and privacy questions can be sent to hello@gostto.com. Merchant enquiries can be sent to partner@gostto.com.